Refund Policy
Professional support for lash artists, salons, distributors, and private label buyers.
This refund policy applies to LASHMAITRE professional eyelash extension products, including lash trays, premade fans, promade fans, lash glue, samples and wholesale lash supplies. LASHMAITRE is operated by YLF Beauty Limited, a Hong Kong registered company.
For return or refund support, contact info@lashmaitre.com with your order number and clear photos if relevant.
Hygiene-sensitive products
Eyelash extension products are hygiene-sensitive. Opened, used, damaged by the buyer or contaminated products are not eligible for return unless there is a confirmed product or fulfillment issue.
Order issues
If you receive an incorrect item, missing item or visibly damaged product, please contact us within 7 days of delivery. Include your order number, product name, package photos and a short description of the issue.
Samples and wholesale orders
Sample orders help buyers confirm curl, thickness, length mix, fan base, pickup feel, lash glue performance and packaging direction before scaling into wholesale or private label production.
Bulk, OEM and private label orders should be confirmed carefully before payment because custom labels, tray cards, packaging direction and production details affect final eligibility.
Refund review
Approved refunds are normally returned to the original payment method. Processing time depends on the payment provider, bank or card issuer.
Shipping costs
Original shipping charges, customs duties, import taxes and return shipping costs may not be refundable unless required by law or confirmed by LASHMAITRE in writing.
Start your wholesale lash extension or private label eyelash project.
Tell us your lash product type, curl, thickness, length mix, packaging goal, order quantity and target market. We will help prepare a professional lash extension supply plan.